Whitepaper: Melbourne Airport launches digital transformation to become a Smart City
“Melbourne Airport is an extremely important tourist and business gateway for the state of Victoria,” explains Vic Raymond, ICT Planning and Delivery manager. “We expect to be about 64 million passengers by 2033, which is double where we are now. To service this growth, we need to use all our assets in a smarter fashion, and we think that technology, amongst other things, will allow us to move from a mini city to a smart city, and provide major value-add for our customers and the business.
“To become a smart city, we need to move from being reactive to more proactive, and then eventually to predictive. For this to occur, we need a number of things to fall into place. For example, we collect a lot of data, and we need to understand the context of that data and turn it into reliable information sources that can be used to make informed decisions. Some of the challenges we need to resolve are also not just about technology but include people and processes. We’ve put a lot of effort into all three areas and now have the right balance to build better overall systems and solutions including situational awareness.”