The human touch in air traffic control
Air traffic controllers can be the key to succeeding in today’s demanding environment. Discover the secrets practiced by some of the world’s most successful air navigation service providers…
Air traffic controllers (ATCOs) are responsible for the safe, orderly, and expeditious flow of air traffic. Research has shown that when controllers remain ‘on position’ for more than two hours without a break, performance can deteriorate rapidly — even at low traffic levels.
Air navigation service providers (ANSPs) must deal with a host of challenges, from strict workforce agreements and ever increasing rules and regulations to fluctuating traffic volumes and shortage of skilled controllers. At the same time, they must also meet high safety standards. With so many things to think about, it is not uncommon to see planners losing focus of the real business goals, such as maximising efficiency and retaining talent.
‘Staffing to traffic’ is the key to achieving safety and efficiency in airspace management. But it is also crucial to have a workforce that is well-trained and qualified. How can ANSPs ensure that the right person is placed at the right position at the right time? What does it take to achieve the most cost effective use of ATCOs – while ensuring safety and ATCO satisfaction?
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