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A shift in passenger priorities at Zürich Airport

9 November 2022 | By

International Airport Review’s Lily Mae Pacey spoke with Tamara Stotz, Manager Customer Experience & Analytics at Flughafen Zürich AG to discuss the development in passenger expectations throughout the airport journey and how digitalisation can accommodate these changes.

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Delivering on Diversity, Equity, and Inclusion at Toronto Pearson

8 November 2022 | By

For Issue 5 of International Airport Review, Molara Awosedo, Director of Diversity, Equity, and Inclusion at the Greater Toronto Airports Authority outlines the steps taken at Toronto Pearson International Airport to ensure an inclusive employee model, highlighting how crucial the working environment is to the success of the overall airport ecosystem.