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Birmingham Airport Reduces Queues with Self Bag Drop

Posted: 23 August 2017 | | No comments yet

Since the implementation of the first phase of 32 kiosks, queue times have decreased from 20 minutes to 5 minutes, which in turn has resulted in reduced transaction times from 2 minutes to between 35-45 seconds.

Birmingham Airport and its passengers are already enjoying reduced queues and improved passenger check-in with the implementation of Rockwell Collins’ Self Bag Drop solution.

Chris Wilson, head of terminal operations at Birmingham Airport said, ‘The self-bag drop solution from Rockwell Collins is providing our passengers with the services they need to make their travel as easy and seamless as possible.

The self-bag drop solution is also improving customer service at the airport, allowing airport staff greater flexibility to better assist passengers who need additional help. Next-generation, self-service passenger processing solutions are ensuring significantly increased efficiency for airports of all sizes.

The latest Rockwell Collins self-bag drop units in Birmingham can be managed by one member of staff to three-five kiosks, and deliver full check-in functionality for participating carriers. Passengers can self-scan boarding passes, print baggage tags and drop off luggage using the system, in addition to providing baggage payment options.

Paul Hickox, head of Airport Systems Sales for Rockwell Collins said, ‘Passengers are increasingly demanding self-service technologies to speed their travel time. This demand is fuelling the implementation of innovative self-service bag drop and self-tagging solutions like the ones at Birmingham Airport. Ultimately, these technologies further empower passengers, enabling them to be in control of their travel experience.’

Birmingham Airport is a long-standing, valued customer of Rockwell Collins, since 1999, and currently operates ARINC airport common-use solutions – ARINC common use passenger processing solution (CUPPS) and ARINC common use self-service kiosks (CUSS) – in addition to the fully-integratable self-bag drop solution.

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