2019 Programme

Taking place at the Hilton London Bankside on 25-26 September, the Airport IT & Security conference will run both IT and security themes alongside each other, offering you unparalleled access to the latest information, advancements and expertise within the industry. (This programme is subject to change and this page is updated regularly.)

Airport IT

Driving digital transformation and harnessing technology to enhance the passenger experience, operational efficiency and revenue generation

Day 1 | Day 2

Day 1: Wednesday 25 September 2019

08:15 Registration and coffee in the exhibition area

09:00 Chair’s opening address

09:15 Keynote address

09:45 CIO Panel discussion: The Modern Airport 

A cornerstone of a Modern Airport is a modern technology agenda, a modern technology capability and modern technology solutions. Our panel will discuss the challenges and opportunities leading and delivering a future-ready technology strategy in airports. This discussion will frame the role of technology in a modern airport, the evolution of airport IT capabilities and the potential for a different, technology-driven role for airports in the aviation sector. The CIO’s will discuss their individual airport IT strategies and the journeys they are on to drive on to drive digital transformation, the engagement process.

Moderator: Serge Yonke Nguewo, Senior Manager, Facilitation and IT, ACI World

Panellist: Ian Law, CIO, San Francisco International Airport

11:00 Coffee and networking in the exhibition area 

11.30 Case study – How digital transformation accelerates the data & analytics opportunities 

This session will cover an outline of the Dublin Airport’s approach to creating a data culture. It will include how IoT and geospatial analytics is playing an increasingly critical role across the airport. The session will cover utilising data analytics for key operational areas of the airport including check in, retail, how passengers book travel services. Areas such as check-in and security can provide the greatest levels of stress throughout the terminal, and journey, the session will cover how with additional data it’s possible to increase the seamlessness of these processes. It will also demonstrate how Dublin Airport is using analytics with digital marketing technology to increase personalised engagement with passengers across the full trip lifecycle before, during and after their travel.

Speaker: Marc Mullan, VP – Data & Analytics, Dublin Airport Authority, Ireland.

12:00 Seven guiding principles for riding the blockchain wave

It’s often difficult to cut through the real benefits of new technologies; being able to see through the hype, the exaggerated enthusiasm of technologists, and the vendor value propositions. This session will cover seven things to consider including understanding the core concepts, the difference between private and public blockchains, anticipation of regulation and building your own blockchain.

12:45 Lunch and networking in the exhibition area

13:45 Impact of disruptive technology: Changing the face of airports

Airports need to prepare for radical change given the number of emerging technologies. This session will cover disruptors including vertical take-off and landing aircraft (VTOLS), the infrastructure required for vertical take-off facilities, and the impact new ride-sharing services (e.g. Uber, Lyft) and autonomous vehicles will have on the traditional transport landscape. How can airports capitalise on these? What will be the impact on service delivery and revenue generation?

14:15 Next generation of baggage: Automation of baggage handling and how the implementation of resolution 753 has progressed

A significant shift is underway in airports; automating baggage handling and reducing the amount of mishandled luggage. This session will cover airports’ experiences in implementing projects aimed at reducing baggage handling time and increasing the capacity of the automated sortation process. With resolution 753 now in place for nearly a year, its implementation, impact and contribution to greater data-sharing can be evaluated. Trials of different baggage check-in strategies from passengers’ homes will also be discussed.

Speaker: Representative from Heathrow Airport

14:45 Embracing digitisation of air cargo

The increasing consumer expectations for same-day or next-day delivery is driving a great deal of today’s growth in e-commerce and air freight. In order to match this, airports are investing in the speed and efficiency of commercial operations to be able to mitigate network capacity shortfalls and other infrastructure-related risks. This session will cover the opportunities and challenges that digitisation may bring.

15:15 Afternoon tea and networking in the exhibition area

15:45 ACI’s ACRIS Model: Setting the standard for data exchange to improve the overall efficiency of airport systems

The Airport Community Recommended Information Services (ACRIS) sets the standard for information and data exchange in the aviation community; helping airports meet the demands of today and prepare for the future. ACRIS defines a framework for airports, airlines, partners and suppliers to share data across different companies and providers. The service-oriented architecture can help speed up collaborative decision making (CDM) and allow players to remain better aligned. It is bigger than flight operations data and can be leveraged in passenger processing, concessions, asset management, invoicing and wayfinding.

Speaker: Serge Yonke Nguewo, Senior Manager, Facilitation and IT, ACI World

16.30 Case study – Utilising biometrics to creating a passenger-centric eco-system

Biometrics have been integral to reducing queues at airports and increasing the passenger experience.  This case study will focus on the benefits of enhanced passenger identification using facial recognition, the introduction of self-service and the challenges faced during implementation. Addressing how the technology is streamlining the passenger journey from check-in to take-off, this case study will demonstrate the beneficial impact reducing the average passenger’s journey time.

17:00 Utilising data to support the airport in developing new non-aeronautical revenue streams

This session will identify potential methods of monetising data. It will also look at the progress on developing a common business model regarding how to value data which is worth something to external parties. 

17:30 Close of day one

17:35 Networking Drinks Reception

Day 2: Thursday 26 September 2019

09:00 Chair’s opening address

09:00 Case study: Incheon International Airport: using technology to develop a Smart Airport

It will cover single token journey, baggage automation, use of robotics, transition to 5G and the introduction of autonomous vehicles in connection with customer service and creating cost efficiencies. It will also outline the need to build in flexible thinking into the planning of the new terminal building. Overall the session will demonstrate that developing resiliency of airport operations and information technology processes which will provide a competitive edge for an airport

Speaker: HO Kyum Kim, Smart Airport Team, Incheon International Airport

09:30 Cybersecurity

It is possible to allocate an inordinate amount of resources to the area of cyber-security.
These following two sessions will provide a case study of an airport which has implemented an effective cyber security strategy and the process they followed, the challenges faced and overcame. This will be followed by a panel discussion on consider their different approaches to breaking down the silo’s mentality, understanding risks and vulnerabilities, establishing cybersecurity governance, defining a cybersecurity policy, implementing cybersecurity best practices & self-governance and securing investment from the board. 

09:30 Case Study: building a world class cyber security competence

10:00 Panel discussion: Cyber-security: Making it an organisational-wide issue

10:45 Coffee and networking in the exhibition area

11:15 Case study: Demystifying the Digital Twin concept: how Copenhagen Airport is utilising the concept for knowledge sharing and decision making

This case study will demonstrate how working with the Digital Twin concept gives the building owner/operator a chance to analyse, simulate and make decisions in a data model. The benefits of the concept are more robust decision making and better sharing of knowledge. Copenhagen Airport has used the Digital Twin concept on a number of projects and will detail how they focused on data provided by projects and incorporated this into daily operations. The presentation will also cover data and data governance as part of the concept.

Speaker: Michael Ørsted, Head of Department – Technical Knowledge and Data, Copenhagen Airport

11:45 Panel discussion: Automation – How far can automation go in airports, the good and perhaps not so good

Automation is being implemented to improve the passenger experience, cut costs, increase agility and provide more flexibility which all bring substantial benefits in transforming airports but there are fears about the unknowns e.g. autonomous vehicles, the impact of technology sometimes failing and the removal of people from the customer experience. The panel discussion will cover case studies of the implementation of automation including IoT technology and AI, key learnings benefits and advice; the investment required in the technology but also the volume of data generated and pressure this can put on IT infrastructure; how do you unlock the potential benefits of expanded data to include revenue generation, improving the passenger journey and creating operational efficiencies

12:45 Lunch and networking in the exhibition area

13:45 The NEXTT Generation session

IATA and ACI have jointed published their NEXXT visions for the transformation of air travel. NEXXT reimagines on-ground and airport experiences, including the emerging technologies (such as biometrics, robotics and data sharing) and digital transformation this involves, the need to maximise the use of infrastructure and become more efficient in processes. This session will run as a workshop session?

14:15 Driving change as an industry to introduce the One ID concept: Providing an update on standards for interoperability 

This session will provide an update on the advisory board overseeing the development of the One ID concept and discuss the need for standards to enable interoperability. The session will also focus on how to tackle data privacy and the role GDPR plays, as well as explaining what a trust framework is and why we need it to create a global One ID concept.

Speaker: Annet Steenbergen, Chair of the IATA Passenger Facilitation Working Group

15:00 Afternoon tea and networking in the exhibition area

15:15 Whistle-stop tour through the top trend-setting tech-led innovations

This panel will focus on the potential impact on airports of innovations which including chatbots, machine learning, autonomous vehicles and campus digital.

16:05 Chair’s closing remarks

*Please note the programme is subject to change

Airport Security

Developing an effective security culture, creating capacity and enhancing the passenger experience with collaboration, integration and communication

Day 1 | Day 2

Day 1: Wednesday 25 September 2019

08:15 Registration and coffee in the exhibition area

09:00 Chair’s opening address

09:15 Opening keynote address

Speaker: Chris Woodroofe, COO, Gatwick Airport

09:45 Case study – Collaboration is the key to developing an effective security culture

Creating a security culture in your airport is a combination of effective collaboration with stakeholders but also encouraging all members of staff to take personal responsibility for ensuring your airport remains secure. This will provide an example of an airport which has implemented a risk-based and outcomes-focused approach to the issue, this will include assessing your current performance, how to create an awareness campaign, how to distribute information effectively and how to evaluate the programme. 

10:15 Panel discussion: Mitigating the potential of an insider threat – hosted by Alert Enterprise 

The insider threat is not a new threat, but it is something all airports must deal with. This session will provide different experiences from airports around the world, focusing on how to address potential threats, and identify and implement a range of measures to ensure your airport is secure as possible.  It will also address creating resilience in the organisation and the capacity to deal with every kind of insider threat.

11:00 Coffee and networking in the exhibition area 

11:30 Case study: Evolving threats and emergency planning: How to be better prepared for the future

This case study will cover responding to advanced and evolving threats in aviation security. The session will cover aspects of landside security, including prevention, deterrence and incident management and how this is addressed in procedures. Overall it will provide an outline of how to be organised in a way to reduce risk

12:00 Case study: Enhancing your landside security procedures

This case study will take you through a case study of an airport which has experienced a terror attack and the security response/action plan that has been in place since then. It will cover responding to advanced and evolving threats in aviation security and aspects of landside security, including prevention, deterrence and incident management and how this is addressed. Overall an outline of how to be organised in a way to reduce risk will be provided.

12:30 Q&A with both speakers

12:45 Lunch and networking in the exhibition area

13:45 Panel discussion: Cyber-security: Understanding the impact of cyber-issues

  • What is the likely impact of a cyber-attack?
  • How well prepared is the industry to counter it?
  • There has been considerable debate within the industry as to where cyber-security sits – is it an IT issue or a security issue?
  • Security departments are responsible for the physical ‘attacks’ on the organisation.

This session will provide delegates with a better understanding of their role in establishing cyber-security governance, implementing cyber-security best practice and identifying their role in mechanisms that prevent attacks.

Speaker: Nicky Keeley, Head of Cyber Security Oversight, Civil Aviation Authority

14:30 Case study: Schiphol Airport – creating a seamless flow for passengers

The ultimate goal for any airport is to make the boarding process as easy and as quick as possible for passengers. This case study will explore how Schiphol Airport has focused on creating a more enjoyable end-to-end passenger experience. It will cover the recent trials of biometric self-boarding systems using facial recognition and CT scanners, allowing passengers to leave laptops and liquids in their bags. The session will assess these systems in terms of speed, operational reliability, user-friendliness and ability to increase capacity.

Speaker: Wilma van Dijk, Director Safety, Security & Environment, Schiphol Airport

15:00 Multifocal sensor technology: Tackling disruptions in airport operations

The Dallmeier Panomera® multifocal sensor camera technology enables the surveillance of unrivalled large areas for aprons, taxiways and runways – permanently and in high resolution. Panomera significantly improves situational awareness in terminals for operators and control room staff. Dallmeier AI-based video analytics allow preselection of events, automatic alarm triggering, object tracking and wrong-way detection. Airports improve the overall security while reducing the total cost of ownership. With Panomera they effectively tackle threats of disruptions on airport operations.

Speaker: Christoph Kreis, Sales Manager, Dallmeier

15:15 Afternoon tea and networking in the exhibition area

15:45 Sponsored session

16:00 Thought exchange: Roundtable discussions (topics will be voted on by delegates pre-event)

17:00 Panel discussion: Heads of Security responding to questions from the roundtable

17:30 Close of day one

17:35 Networking drinks reception

Day Two: Thursday 26 September 2019

09:00 Chair’s opening address

09:00 Panel discussion: Innovation labs thinking differently about security solutions

Increasing numbers of airports are introducing innovation centres. Here the panellists will share insights, views and future security innovations that they are anticipating will emerge over the next five to 10 years, covering new products, services and initiatives that they are testing. The session will focus on innovations which will help support the security function, reduce costs and enhance passenger experience.

09:45 Drones and ensuring the safety of UK airspace: Regulator’s perspective

Increasing volumes of drones in the sky brings challenges, which have already been experienced by several airports over the past couple of years. This session will cover how the UK regulator is looking to enhance security regulations and both the preparation and enforcement of anti-drone measures. It will also cover the outcome of the consultation for the proposed registration of drone users.

10:15 Case study: Creating a roadmap for addressing drones

Gatwick Airport will provide a case study on the drone incident and measures they have since put in place. They will also be outlining the roadmap that they have since developed to address the drone issues.

10:45 Coffee and networking in the exhibition area

11:15 Case study: Smart security points reducing queues and improving the passenger experience

This session will provide a case study on an airport who has introduced a fully integrated international security screening system. It will cover the implementation challenges and benefits regarding the new screening checkpoints incorporating eGates, smart security lanes including new CT body scanners, biometrics and automated tray return systems.  

11:45 Case study: Lessons learnt in the introduction of centralised image processing (CIP) of X-ray images

This session will provide a case study of an airport who has implemented this technology; allowing X-ray machines to be networked, while X-ray operators analyse images in a centralised location away from the lane and away from the distractions on the busy checkpoint area; demonstrating how staff’s working conditions, productivity and security effectiveness are improved. This session will also cover how CIP allows for an increased efficiency and flexibility in resourcing.  

12:15 Case study: Using CT technology to improve threat detection capability at a checkpoint

This case study will cover how the introduction of new CT scanners is helping threat detection. The session will incorporate how the use of 3D viewing allows for better visibility of the contents of a bag. It will cover how 3D imagery improves the capability of detecting threats which makes security in the airport more effective and more efficient as passengers no longer need to empty their bags.

12:45 Lunch and networking in the exhibition area   

13:45 Risk-based screening: Art of the possible

One of the proposed game changers to address the capacity issue, this type of screening provides the opportunity to identify which passengers are high risk and which low risk. The session will cover the current hurdles in the introduction of a risk-based screening process and outline the requirement of shifting to a more collaborative data-sharing relationship with government and regulators. It will also cover the need to see a demonstration that it can be safe and secure. 

14:15 Investing in training the security staff of the future

The role of security staff is changing with the increasing shift to automation. This session will cover the need to invest in training frontline security staff as a retention and motivational tool. It will also cover the likely increase in using VR technology as a training tool and the potential benefit this offers in knowledge retention. The session will cover how it allows managers to track behaviours and interactions during the training and how data extracted from VR offers the opportunity to produce more personalised future training for an individual.

14:45 Sponsored slot

15:00 Afternoon tea and networking in the exhibition area

15:15 Panel discussion: Future thinking – weighing up the security requirements vs.passenger experience in a disrupted world

This session will present the panels perspectives on current threat and mitigations and some of the lessons learnt which can be applied to the future from the past two days. The panel will cover the evolving role of technology in security, balancing the need for security and the passenger experience and innovative approaches to security and agile screening solutions for the future..

16:30 End of conference

*Please note the programme is subject to change

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