Following the ever-increasing significance of social media, Brussels Airport discusses how branching out beyond standard social media channels can benefit both airport and passengers.
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Issue 6 2019
Kate Hall, Marketing and Communications Manager at Newcastle International Airport, discusses how to develop a successful airport app and use it to create the perfect passenger experience.
Tara Hernandez from Gerald R. Ford International Airport details how the airport’s app drastically improves the passenger journey; ensuring flying from the airport is not a stressful experience.
Ben Cordingley, Head of Baggage and Commercial Operations at Gatwick Airport, discusses the challenges of replacing 27 hold baggage screening machines while still processing 50,000 bags a day.
With the capability to handle nearly 450 bags per hour, DFW decided to test an autonomous solution to help improve the experience of passengers transferring from international flights.
A sustainable, cost-efficient, customer-centric baggage operation is achievable, if the industry is willing to openly collaborate, discusses Andrew Price, Head of Global Baggage Operations at IATA.
Kadri Samsunlu, Chief Executive Officer of İGA Airport Operations, details the current state of the aviation industry in Istanbul and discusses how the airport is tackling the challenges that are being faced.
With an expected increase in passenger numbers, Airservices Australia’s Chief Financial Officer, Paul Logan, discusses how the company is developing and how they will ensure that the industry keeps pace with future growth.
Mike Willson, fire-fighting foam specialist, investigates whether passenger and staff safety is at a greater risk in Australia due to incorrect use of fire‑fighting foams and uncompromising regulations.
Could your business benefit from greater productivity, increased efficiency, reduced costs, enhanced reputation and a safer workplace?
Today, we consider annoyance as the most obvious reaction to aviation noise, says Marius Nicolescu, Secretary General of Airport Regions Council. With the clear indication that air travel is continuing to rise, global passenger numbers expected to double by 2037 and communities becoming more vocal about noise impact, airports need…
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