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Heathrow flies passenger kiss flag to celebrate Pride
6,000 passengers donated their kisses to create unique piece of art for Pride London.
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Terminal Operations
Here, International Airport Review explores the various terminal operations that occur within an airport.
Some of these operations will be focused on securing a seamless passenger experience, others on ensuring security, increasing revenues or reducing environmental impact. Regardless of the aim, these initiatives are integral to the daily operation of an terminal, and in the long term, for the success of the airport.
Whether an airport is an international hub or a small regional airport, the terminal must function efficiently, passengers must be well catered for and staff must be happy. A negative terminal experience could be detrimental to the airport, and so operations must be optimised and new methods considered. These include new technologies, data-sharing between stakeholders, collaboration, airport management systems, and much more.
Gatwick Airport previously said terminal operations was “the heartbeat of the airport”. This section of the website will provide you with information that you can use to ensure your airport keeps beating.
news
Dublin Airport takes delivery of UK and Ireland’s largest single-span modular building
McAvoy has already been shortlisted for two industry awards for the Dublin Airport project and its innovative use of BIM and virtual reality.
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Manchester Airport to bring in forecourt drop-off charges in a bid to tackle congestion
Proceeds from the forecourt charge will go into a new public transport fund being set up by the airport.
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UK public calls for border waiting time targets to be halved
Public desire to have targets cut is in sharp contrast with the increased queues at the border in UK airports, as detailed in a report released today by the AOA.
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Safety series: Breaking down barriers for a holistic solution
Safety is key to all airport operations, but with various stakeholders each using their own systems and complying to their own ideas of best practice, it’s not simple. David Cross, Ground Operations Quality & Safety Manager at easyJet, explains in this, the first article from our safety series to be…
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First phase of St John’s International Airport terminal expansion to open in July
When the expansion project is completed in 2022, the airport terminal building will be more than double its existing size at 420,000 square feet.
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Many flyers would travel further for a better airport experience
Almost a fifth of people would travel further to fly from a specific airport in order to get better service, it has been revealed by the air traffic services provider, NATS following a nationwide survey.
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ACI EUROPE re-elects Dr Michael Kerkloh as President
The news of the CEO of Munich Airport's reappointment came as part of the joint ACI EUROPE-World Annual Assembly and Congress in Brussels.
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Orlando International becomes first U.S. airport to ‘commit’ to facial recognition technology
MCO is the first airport in the United States to commit to processing all arriving and departing international travellers with facial recognition technology.
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MoUs ‘strengthen bond’ between Paris Charles de Gaulle and Hong Kong International
Groupe ADP and Airport Authority of Hong-Kong have set up a cooperation agreement on airport management, aviation development and cargo.
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Four new airports given carbon neutral accreditation
The European airport industry last year committed to have 100 carbon neutral airports by 2030. These latest additions bring the list of carbon neutral airports in Europe to 34.
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Heathrow Express scores top marks in UK customer satisfaction survey
The service, a non-stop train between Paddington station and Heathrow, is one of the most critical to Britain's aviation-rail infrastructure.
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Bombardier’s Chinese joint venture to provide automated people mover at Shenzhen
The total contract is valued at approximately 453 million CNY ($70 million US, 61 million euro) with the APM system scheduled to enter service in 2020.
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ACI EUROPE announces best airport winners 2018
The awards cover four traffic categories of airport and aims to recognise achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations.
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Gatwick first airport awarded ‘zero waste to landfill’ accreditation
Gatwick has also been recertified as a Carbon Neutral airport through measures including using 100 per cent renewable electricity and Gold Standard carbon credits.
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