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Heathrow’s new CEO plans stronger hub for UK
Thomas Woldbye's arrival marks a new chapter for Heathrow that will push innovation in passenger service, sustainability and growth at the airport over the next decade.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Investing in passenger experience at Budapest Airport
Watch this exclusive to hear how Budapest Airport has invested a quarter of a billion Euros into its facilities.
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Airport industry intelligence report 2023
This Airport Intelligence Report seeks to provide a comprehensive overview of the current state of affairs within the aviation industry, with a particular focus on sustainability, accessibility, airport experience, airspace modernisation, and technological advancements.
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Creating magical travel experiences for all, at MIA
For International Airport Review, Issue 2 2023, Ralph Cutié, Director and Chief Executive Officer of the Miami-Dade Aviation Department, outlined Miami Airport’s rehearsal tours for children with special needs.
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Airports Reimagined Whitepaper
Read this exclusive whitepaper which will showcase the key themes which will be explored during day 2 of the International Airport Summit on November 14-15.
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New Marketplace at Stockholm Arlanda Airport and security check-point officially inaugurated
Stockholm Arlanda Airport's new 11,000 square-metre Marketplace and the airport's new security check-point were inaugurated.
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Orlando International Airport unveils plane spotting photos in art exhibition
Orlando International Airport has honoured its active art programmes with new plane spotting photos.
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Navigating the skies of innovation and diversity inclusion
Waheedah Lawal Suleiman, the Economic Manager for Airports Council International (ACI) Africa and Liaison Officer for the Federal Airports Authority for Nigeria (FAAN), wrote exclusively for International Airport Review. She details the many ways airports can further innovation and why diversity inclusion is so important for airports’ future.
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“The Japa Syndrome” driving a younger, global-minded traveller in Nigeria: Ekelem Airhihen interview
Watch this exclusive interview with the Assistant General Manager for Planning at Federal Airports Authority of Nigeria.
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The importance of healthy and resilient buildings for airports
Anthony Bernheim, Healthy and Resilient Buildings Programme Manager at San Francisco International Airport talks to International Airport Review’s Editor, Holly Miles, in Issue 2 about his role; the airport’s approach in protecting the health and wellbeing of its passengers, and what is on his priority list for SFO.
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First smart baggage trolleys introduced at Munich Airport
Passengers at Munich Airport can enjoy a more digital experience in the time before departure.
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Carrasco International Airport becomes first in Latin America and the Caribbean to obtain ACI accessibility accreditation
Carrasco International Airport becomes the first airport in Latin America and the Caribbean to obtain the ACI Accessibility Enhancement Accreditation programme.
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Airport Honour Awards 2023 shortlist is revealed!
Read all about who the shortlisted airports are!
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How data unlocks huge benefits in the aviation industry
Unlocking the power to analyse: Discover how data analysis improves efficiency, safety and passenger experiences within the aviation ecosystem.
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ICAO TRIP Symposium underscores the vital role of technology and innovation in advancing traveller mobility
The International Civil Aviation Organization (ICAO) concluded its 18th Traveller Identification Programme (TRIP) Symposium and Joint International Criminal Police Organization (INTERPOL) Biometrics Forum on 14 September, attracting 620 participants from 94 States, 12 international organisations, and 39 industry partners.
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