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Home of the Blue skies: Spirit Airlines adds Memphis to route map
Memphis International Airport has become the second Tennessee airport to be added to Spirit Airlines route map, to be launched in June 2022.
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Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
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Interview spotlight: Borry Vrieling
Borry Vrieling, Founder and Managing Director of Eezeetags, answers quick fire questions over the future of the air travel sector and the trends he foresees emerging.
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The smarter airport – How can intelligent decision-making transform performance and customer experience?
James Williamson from Veovo explains their perspective on smarter airports.
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Issue 6’s In-Depth Focus on Digital Transformation
In this In-Depth Focus we hear from two airports who are deriving the best from digital transformation.
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Australian passengers reminded face masks are still mandatory at airports
Australian Airports Association Chief Executive James Goodwin has reminded passengers that wearing a face mask is mandatory when travelling via the airport terminal, on aircraft and on public transport.
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International Airport Review Issue 6 2021
In this jam-packed issue we feature articles from industry experts on a range of topics including: route development; digital transformation; the future of aviation; wayfinding; ARFF and experts who look back over the past year.
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In conversation with Luigi Battuello, Director Non-Aviation Business Development, SEA Milan Airports
International Airport Review Editor, Holly Miles, caught up with Luigi Battuello, Director Non-Aviation Business Development, SEA Milan Airports at the recent World Routes 2021 conference in Milan. Together they discussed SEA Milan's strategy around non-aviation revenues and encouraging passengers to spend more time in the retail outlets where they have…
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Miami Airport celebrates its first month of growth since 2020
November was a month to remember for Miami International Airport, as the airport experienced a significant passenger growth and its busiest travel day for the first time since February 2020.
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‘Reimagining the customer experience’ at Dallas Fort Worth Airport
Dallas Fort Worth International Airport is set to trial digital identity services, allowing enrolled digital ID holders to access airside locations by simply scanning their face at the security checkpoint.
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Positive passenger recovery continues for most Fraport’s Group airports
Many Fraport’s Group airports worldwide have reported passenger traffic growth, but are expecting a slowdown for December 2021 due to the ongoing COVID-19 pandemic.
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Modularity is the key to modern airport placemaking
Green Furniture Concept’s sustainable modular furniture offers are increasingly in demand, due to today’s unique challenges with social distancing and hygiene under COVID-19.
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Heathrow urges UK government to reunite families for Christmas 2021
London Heathrow Airport has urged the UK government and Ministers to allow families to reunite in time for the Christmas 2021 holidays.
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Improved passenger traffic at Katowice Airport for November 2021
During November 2021, Katowice Airport’s passenger traffic significantly increased by 580.0 per cent in comparison to results from the same month in 2020, which were heavily impacted by COVID-19.
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World’s first health biometric corridor welcomed at Seychelles Airport
Seychelles International Airport has welcomed the world’s first cutting-edge health biometric corridor for traveller screening, installed by Travizory Border Security.
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Denver Airport includes passenger EDI as one of its Vision 100 initiatives
As one of Denver International Airport’s Vision 100 strategic plan principles, the airport is committing to incorporating Equity, Diversity, and Inclusion as part of its operations.
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