In conversation with Monette Pasher, Interim President of the Canadian Airports Council
Watch this exclusive interview with Canadian Airports Council's Monette Pasher.
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‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Watch this exclusive interview with Canadian Airports Council's Monette Pasher.
Ontario International Airport has launched new ‘Aspire’ premium lounges, which will provide passengers with a new level of comfort and convenience.
At the ROUTES Americas conference, International Airport Review Editor, Holly Miles, sat down with Bert van der Stege, Head of Commercial & Finance at Swoop Airlines to discuss the airline’s route development activity and his views on the recovery of the air travel market.
Holly Miles, Editor of International Airport Review spoke with Brian Peters, Director of Air Service Development at Metropolitan Airports Commission, Minneapolis – Saint Paul International Airport, about how the airport has fared during the pandemic, their plans around route development and his business outlook for the future.
John F. Kennedy International Airport has announced the launch of a free virtual queuing programme for passengers at Terminal 4, to provide a more predictable and seamless airport experience.
Toronto Pearson International Airport has urged Canadian authorities to act ahead of the upcoming summer travel season, as the airport continues to battle passenger delays and hours-long queues.
Issue 3 2022 of International Airport Review will be edited by Luis Felipe de Oliveira. Watch this exclusive interview to find out more.
As Changi Airport prepares to meet the expected increase in passenger traffic in the months ahead, Changi Airport Group has announced the return of operations in Terminal 2.
Hilal Kahraman, Passenger Experience Chief of iGA Istanbul Airport, discusses the award-winning accessibility practices that the airport has introduced and is continuously expanding to provide a positive experience for all passengers.
Luis Felipe de Oliveira is the first ever guest Editor of International Airport Review and will be addressing the key themes which are most important to the airport sector at this time.
Daver Malik, Assistant Chief Information Officer, Phoenix Sky Harbor International Airport, tells International Airport Review how the airport’s pilot programme, PHX Reserve, is giving passengers more control over the security process, in turn leading to a more positive experience.
In April 2022, London Luton Airport experienced a strong traffic recovery and welcomed near 1.2 million passengers, marking its busiest month since the pandemic began.
A ready to use solution: web portal, iOS/Android mobile App and a complete set of digital services for all required integrations with the airport ecosystem and partners.
Miami International Airport will have largest rollout of biometric technology in the U.S.
Eoin Coates, Head of Aviation and Daniela Modonesi, Ground Staff Committee Chair at the European Transport Workers’ Federation, explain that since the COVID-19 pandemic, unruly and disruptive passengers have become increasingly evident throughout airports, but regulations must be enforced to prevent any further distress to aviation employees.