Issue 4’s In-Depth Focus on Passenger Experience
International Airport Review’s In-Depth Focus on Passenger Experience is now available to download!
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‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
International Airport Review’s In-Depth Focus on Passenger Experience is now available to download!
Ayman Abo Abah, CEO for Jeddah Airports Company, tells International Airport Review how its airport prepared to receive over 450,000 pilgrims for the annual Hajj pilgrimage through its 'Hajj Plan'.
With news that more airlines are adopting NDC, we discuss what this means for airport retailing and the journey to customer centricity.
Editor Holly Miles makes this exclusive announcement.
Johan Berhin, Designer and Founder of Green Furniture Concept talks to International Airport Review about what passengers are now expecting from their airports that they visit and how airports can elevate their passenger experience to new heights.
International Airport Review Editor, Holly Miles, sat down with Bahrain International Airport CEO, Mohamed Albinfalah, to examine how things are going for the airport, his lessons learned from the pandemic and the exciting developments that are in store for the future.
Kansai Airports has conducted a demonstration experiment at Kobe Airport, using remote interactive robots to serve passengers.
In this special edition of International Airport Review we feature articles from industry experts on a range of topics including: passenger experience, sustainability, passenger volumes, airport leadership and more. Plus, the airports of the Middle East come under the spotlight in our regional focus.
We asked Satyaki "What is the number one trend to watch in air travel for this year?"
Leonardo’s Customers include some of the main European airports as well as airports in the Middle East and Asia Pacific.
Bristol Airport anticipates over 900,000 passengers total to travel through the airport for the month of August 2022.
Mumbai International Airport hosted a special flight for 27 young cancer patients, which was a first-time experience in an aircraft for all of the children.
Bangalore International Airport has pioneered the beta version of the DigiYatra App, which processes passenger movements and experience at the airport through face biometrics.
Watch this exclusive interview with the airport CEO, RJ Steenstra.
We caught up with the Innovation Manager at Passenger Terminal Expo 2022 in Paris to discuss travel trends.