In conversation with David Wilson, Managing Partner, daa International
Watch this exclusive interview which took place at Future Travel Experience in Las Vegas.
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‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
Watch this exclusive interview which took place at Future Travel Experience in Las Vegas.
Watch this exclusive interview with the Chief Strategy and Innovation Officer of San Antonio Airport System.
Stockholm Arlanda Airport continues plans to launch its new security checkpoint, marketplace, and food hall, which will allow passengers to enjoy food from a number of different restaurants.
Watch this exclusive interview with Laila Odina, Chairperson of the Executive Board at Riga International Airport at World Aviation Festival 2022
Before arriving at the airport, passengers can now tag their own luggage through Alaska Airlines' new electronic bag tag programme.
Maurice Jenkins gives his view on what airports must tackle to improve the passenger experience.
Discover how airports are leading the way with a positive passenger experience by optimising untapped resources and disruptive technologies
Watch this exclusive interview to learn more about how you can realise Airport 4.0.
At ACI Customer Experience Global Summit 2022, in Krakow, Poland, Dimitri Coll, Vice President of Airport Customer Experience at ACI World outlined how through integrating new technology and the human-factor, simultaneously, airport’s can create a ‘unique’ and ‘unstandardised’ passenger experience. WATCH NOW!
Airports Council International World has announced İGA Istanbul Airport as the first airport in the world to be accredited under its new Accessibility Enhancement Accreditation programme.
Dubai International has launched the region’s first airport gaming lounge concept with the opening of Game Space, which will further enhance passengers’ experience whilst waiting at the world’s busiest international airport.
Watch this exclusive interview which took place at Future Travel Experience Global in Las Vegas.
Pittsburgh International Airport has announced a pilot project with fully autonomous delivery robots, which will offer passengers a contactless delivery system.
Stockholm Arlanda Airport has announced the first phase of a new marketplace and modern security checkpoint, to open in summer 2023.
Watch this exclusive interview at ACI Customer Experience 2022, with Ramón Miró, President and CEO of Quito International Airport.