Zurich Airport - Articles and news items
Supplements • 3 August 2012 • George Ellis, Dr. Christoph Martin Meier, George Karrer
The Washington way (George Ellis, former CIO, Metropolitan Washington Airport Authority)
A recipe for better airport operations (Dr. Christoph Martin Meier, Head of the Aviation-IT Department at Siemens AG )
The future in Zurich (George Karrer, Chief Information Officer, Zurich Airport)
Issue 6 2011 • 8 December 2011 • Albert Steiner, Robin Breu and Patrick Bruderer, Zurich University of Applied Sciences and Manuel Renold, Simulation Expert at Zurich Airport
The airline industry is facing enormous challenges today and even more so in the future. The continuing increase of passenger and freight transport demand, the competition among airlines and the resulting cost pressure forces airlines to continually adapt and optimise their processes. In addition, the cost of delays for all involved stakeholders can no longer be ignored5.Regarding the costs and revenues of an airline, the utilisation of its fleet plays a key role, which in turn is determined both by air traffic as well as ground operations. There are many parties involved and the processes that determine the utilisation are interdependent and complex4. When taking a closer look at ground processes, the turn time, i.e. the time period an airplane is on the ground, is of crucial importance for airlines as well as for airports3. For example, a short turn time, allows hub airports to offer shorter minimum connecting times to airlines.Depending on the customer service policy of an airline, besides efficient processes and short turn times, a specified level in customer satisfaction needs to be achieved. This is, however, quite often at a cost to efficiency. Hence, feasible solutions need to address both aspects.
Issue 5 2011 • 5 October 2011 • Hanspeter Moll, Head of Airfield Maintenance and Winter Operations, Zurich Airport
In over 60 years of operation, Zurich Airport has never had to be closed down because of snow – a fact the airport is immensely proud of. Last year Several European airports fought harsh winter weather conditions and some hubs – such as Frankfurt and London Heathrow – had to temporarily halt operations or close down completely.As a consequence, aircrafts had to divert to Zurich Airport as their alternate airport, demanding high flexibility from all airport partners involved. While ground staff were facing stressful and hectic times, airplane spotters cheered! Numerous aircraft diversions brought unique photo opportunities and rare guests to Zurich, such as an additional Airbus A380 from Singapore Airlines that had to divert to Zurich from London Heathrow.What distinguishes Zurich Airport from other European airports? Why is snow not a reason for the declaration of a state of emergency? The answer is a combination of several factors: An experienced crew, excellent equipment, a reliable alarm and first response system, regular training and tremendous commitment.
Issue 4 2011 • 8 August 2011 • Thomas E. Kern, CEO of Flughafen Zurich AG
Zurich Airport is Switzerland’s gateway to the world. Last year, a total of 22.9 million passengers departed from, arrived at, or transferred via Zurich Airport, thus making it not only the region’s most important transport hub, but also its most highly-frequented shopping and services centre. Approximately 270 companies operate at the airport, where they provide jobs for almost 24,000 people.Zurich Airport serves as the major hub for Swiss International Air Lines, its home carrier, as well as for Lufthansa and Air Berlin. Zurich Airport is regularly awarded for the quality and scope of its services, its short transfer distances, its friendly staff and the cleanliness of its infrastructure.
During the mid-90's, the planning of the new Midfield Terminal started and during the planning process the idea was born to create two de-icing pads, allowing a remote treatment of the aircraft, replacing the difficult to handle and more time consuming on-stand process. As a requirement for this so-called "fifth expansion phase" of the airport's infrastructure, the authorities demanded the correct treatment of all the de-icing sewage, according to environmental rules, before the new facilities could be opened.
Winning passenger figures depend on winning passenger trust. Urs Brütsch explains the role of marketing in securing the hearts, minds and business of consumers.
Although often the overlooked aspects of security operations, there is an increasing need to include effective training and communications as an integral part of operating a safe and secure airport, writes Ernst Schlecht.