Ticketing - Articles and news items
Issue 6 2008, Past issues / 3 December 2008 / Paul Behan, Programme Manager, Fast Travel programmes, IATA
Following the success of electronic ticketing, the IATA Board of Governors has asked IATA to look at other elements of the passenger journey, in order to offer a self service option for passengers to choose. IATA went out to passengers through their Corporate Air Travel Survey (CATS) and independently surveyed 11,000 passengers. We spoke with Paul to find out more about how IATA’s Fast Travel programme will revolutionise the way in which we pass through an airport. (more…)
Issue 6 2008, Past issues / 3 December 2008 / Eric Léopold, Project Manager, Bar Coded Boarding Passes
An interview with Mr. Eric Léopold, Project Manager, Bar Coded Boarding Passes (BCBP). (more…)
Issue 1 2008, Past issues / 4 February 2008 / Philippe Bruyère, Programme Director, Simplifying Business, IATA
A world in which a passenger has more choice and can control more aspects of air travel is IATA’s vision for its Fast Travel programme. The sight of a passenger entering information into a kiosk is no longer exclusive to airports in Europe or North America. Airports and airlines all over the world are now offering self check-in kiosks and the number keeps growing. In the last three years, the number of airports offering self check-in has grown from 10 to 85. Additionally, the concept of allowing passengers to manage the travel process has evolved considerably in the last two decades to include online booking, selecting seats, modifying reservations and checking in.
Passengers have more options than ever before. They can book online and check-in through the internet, using a kiosk or a mobile device. While the solutions available may have subtle differences from airline to airline the premise remains the same: save time and improve customer service whilst reducing costs. (more…)
Issue 2 2006, Past issues / 16 June 2006 / Bryan Wilson, Project Director – Electronic Ticketing, IATA
With IATA’s e-ticketing initiative drawing to a close, Bryan Wilson discusses the savings for airlines that convert and the costs for those that fail to.
If 2005 was the year of mobilisation for IATA’s 100% electronic ticketing project, 2006 is the year of acceleration, and for good reason. Less than two years remain before IATA turns off the flow of paper tickets to its 60,000 accredited travel agents around the world. By the end of 2007, airlines that aren’t fully converted will have to distribute paper tickets on their own at a high cost. They will also risk losing interline revenues from carriers that have made the transition to ET.
‘Simplifying the Business’ was launched with the full support of IATA’s Board of Governors and AGM in May 2004. The genesis of the programme stems from the industry’s need to cut costs in a harsh and rapidly changing environment. It is also derived from Air Transport’s reliance on standards and complex procedures built up over the past 50 years. Many of these processes are costly and fail to take advantage of newer technologies. The five projects under the StB umbrella are designed to leverage technology to enhance service and contribute US$6.5 billion in annual industry savings through process change. Of that, US$3 billion is associated with the switch from paper to ET. (more…)
Issue 3 2005, Past issues / 16 September 2005 / Bryan Wilson, Project Director – Electronic Ticketing, IATA
IATA’s e-ticketing initiative has covered substantial ground since its inception, but as Bryan Wilson, there are still obstacles to overcome.
The IATA Annual General Meeting in Tokyo emphasised and accelerated progress towards 100 per cent e-ticketing, a top priority of IATA’s Simplifying the Business programme (StB). This is an IATA led initiative involving five key projects – 100 per cent e-ticketing by end of 2007, common use self service check-in, bar coded boarding passes, RFID for baggage management and IATA e-freight. All are designed to ease the transport of passengers and cargo and generate USD 6.5 billion in annual industry savings. Electronic ticketing has the tightest deadline of all the projects and represents USD 3 billion of total savings.
IATA’s mandate on e-ticketing (ET) is to engage the airlines, gather market intelligence to determine each airline’s level of readiness and support them in achieving the goal. During the first ‘campaign’ held in April and May of this year, the StB team met with 400 airlines, including non-IATA members, to do just that. The campaign approach slices off bite-sized chunks of the massive initiative to focus staff and produce fast results, typically during a 100 day period. (more…)
Issue 2 2005, Past issues / 10 June 2005 / IATA Corporate Communications, Geneva
The International Air Transport Association continues to spearhead the industry initiative to ‘simplify’ the business.
In an era of aviation that has seen the term ‘business as usual’ disappear, airlines around the globe are clamping down on complexity in order to ease travel and slash costs. Simplifying the Business, an aviation initiative being spearheaded by IATA, is geared to do just that … simplify. Launched a year ago, the programme features five key initiatives, namely: (more…)
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