Switzerland - Articles and news items
Issue 6 2011 • 8 December 2011 • Albert Steiner, Robin Breu and Patrick Bruderer, Zurich University of Applied Sciences and Manuel Renold, Simulation Expert at Zurich Airport
The airline industry is facing enormous challenges today and even more so in the future. The continuing increase of passenger and freight transport demand, the competition among airlines and the resulting cost pressure forces airlines to continually adapt and optimise their processes. In addition, the cost of delays for all involved stakeholders can no longer be ignored5.Regarding the costs and revenues of an airline, the utilisation of its fleet plays a key role, which in turn is determined both by air traffic as well as ground operations. There are many parties involved and the processes that determine the utilisation are interdependent and complex4. When taking a closer look at ground processes, the turn time, i.e. the time period an airplane is on the ground, is of crucial importance for airlines as well as for airports3. For example, a short turn time, allows hub airports to offer shorter minimum connecting times to airlines.Depending on the customer service policy of an airline, besides efficient processes and short turn times, a specified level in customer satisfaction needs to be achieved. This is, however, quite often at a cost to efficiency. Hence, feasible solutions need to address both aspects.
Issue 4 2011 • 8 August 2011 • Thomas E. Kern, CEO of Flughafen Zurich AG
Zurich Airport is Switzerland’s gateway to the world. Last year, a total of 22.9 million passengers departed from, arrived at, or transferred via Zurich Airport, thus making it not only the region’s most important transport hub, but also its most highly-frequented shopping and services centre. Approximately 270 companies operate at the airport, where they provide jobs for almost 24,000 people.Zurich Airport serves as the major hub for Swiss International Air Lines, its home carrier, as well as for Lufthansa and Air Berlin. Zurich Airport is regularly awarded for the quality and scope of its services, its short transfer distances, its friendly staff and the cleanliness of its infrastructure.
During the mid-90's, the planning of the new Midfield Terminal started and during the planning process the idea was born to create two de-icing pads, allowing a remote treatment of the aircraft, replacing the difficult to handle and more time consuming on-stand process. As a requirement for this so-called "fifth expansion phase" of the airport's infrastructure, the authorities demanded the correct treatment of all the de-icing sewage, according to environmental rules, before the new facilities could be opened.
Skyguide, Switzerland’s air navigation service provider, has achieved tangible improvements in both working comfort and ATC capacity since it adopted its new “stripless” air traffic management system in December 2005. To date, experience of the new system has been highly positive; the controllers’ enthusiasm for their new work-tool is a powerful argument for automating this part of their tasks in order to help handle ever-increasing traffic volumes.
Winning passenger figures depend on winning passenger trust. Urs Brütsch explains the role of marketing in securing the hearts, minds and business of consumers.
Although often the overlooked aspects of security operations, there is an increasing need to include effective training and communications as an integral part of operating a safe and secure airport, writes Ernst Schlecht.