Stefano Dolci - Articles and news items
Issue 6 2011 • 8 December 2011 • Stefano Dolci, Head of BHS Management, SEA - Milan Airports
The handling of baggage is a very important activity within an airport. One of the main concerns of passengers (and carriers) is to be able to find their baggage on arrival. For this reason the mishandled baggage rate (that is baggage not loaded into the correct plane and shipped afterwards to the passenger) is one of the key performance indicators of the service provided to travellers. Since 2003, the introduction of X-ray screening within all baggage procedures has become even more complex.It is useful to differentiate between the different types of baggage. They are:* ‘Local baggage’ that is checked in at the airport * ‘Transfer baggage’ arrives at an airport on one flight and leaves on another. This is divided into two sub-categories; ‘short connecting baggage’, defined by less than 45 minutes of transfer time, and ‘early baggage’ which incorporates more than three hours of transfer time * ‘Bulky baggage’, OOG (Out Of Gauge), that exceeds normal dimensions that are not suitable to be sorted with normal conveyor belts * ‘Special’ items that arrive at the plane with the passenger such as wheelchairs.There are also implicating costs to consider. The re-routing and shipping of mishandled baggage to its final destination has an average cost of $100. In 2010, 2.44 billion passengers travelled around the world via international airports. In all, there were 29 million cases of mishandled baggage (12 per cent) at a related cost of $3 billion. Europe accounts for approximately 50 per cent of mishandled baggage worldwide and the United States, another 25 per cent (SITA Baggage Report 2011).
From barcode to RFID through to XRay controls, BRS and software enhancements.
Ever since the Wright Brothers, prior to the first motorised flight, worried about prevalent wind directions in 1904, aviation and weather have been twinned by fate and forced to work together. Aviators learned to respect weather from the day that they first attempted to fly; apart from human error, it still plays the biggest role when things go wrong.