Paul Behan - Articles and news items
Following the success of electronic ticketing, the IATA Board of Governors has asked IATA to look at other elements of the passenger journey, in order to offer a self service option for passengers to choose. IATA went out to passengers through their Corporate Air Travel Survey (CATS) and independently surveyed 11,000 passengers. We spoke with Paul to find out more about how IATA’s Fast Travel programme will revolutionise the way in which we pass through an airport.
Paul Behan considers the advantages of Common Use Self Service kiosks and how sharing the cost of their installation, can mean sharing the benefits. The case for Common Use Self Service (CUSS) kiosks for check-in has always been robust. The concept is simple. Installing check-in kiosks that can be shared by a number of airlines eases access for customers, reduces hardware and maintenance costs for airlines and allows airports to make better use of valuable real estate. IATA estimates that on average CUSS saves airlines US$2.50 per check-in. That adds up to US$1 billion in annual industry savings with 40 per cent market penetration.