Michael Zaddach - Articles and news items
Issue 3 2011 • 10 June 2011 • Michael Zaddach, Vice President for IT and Communication Systems at Munich Airport
Munich Airport's IT Services Division is establishing an identity as a driver of innovation, and is developing next-generation software that is setting standards in the industry. Bucking the general trend, and resisting the prevailing outsourcing philosophy, CIO Michael Zaddach is relentless in getting new products onto the market. He is successful in these efforts thanks to the division's own development team with expertise in airport core operations and a farsighted innovation strategy.Michael Zaddach has headed Munich Airport's IT Services Division for 10 years. In his early years he focused on implementing certified IT service management in IT operations and putting a consistent platform strategy in place. In this way he not only reduced IT costs, but also made long-term improvements to the quality of service.
Munich Airport’s impressive, recent growth shows no sign of slowing. Over 30 million passengers were recorded in 2006, the first time that the airport has broken the barrier in a single operating year, and expansion plans are already in place to accommodate future demand. However, as Michael Zaddach explains, success can’t be achieved or sustained through construction alone. IT underpins Munich’s growth, invisibly smoothing operations and the processing of ever greater numbers of passengers and volumes of baggage.