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Airport Retail - Articles and news items

Greater transparency on how customers benefit from airport VAT relief

Airport news  •  22 September 2016  •  International Airport Review

The Airport Operators Association (AOA) and the UK Travel Retail Forum (UKTRF) have launched a Code of Practice for Airport Retailers...

Munich Airport offers a wide range of special shopping options for Arabic-speaking guests

Airport news  •  17 August 2016  •  Munich Airport

To offer passengers from Arab countries an even more enjoyable retail experience, Munich Airport has launched a new shopping amenity: the Arabic Assistant Service.

100 days since satellite terminal launch: MUC and Lufthansa report strong results

Airport news  •  4 August 2016  •  Munich International Airport

Munich Airport and Lufthansa's joint venture, a new satellite terminal in the German airport, has proven to be a resounding success. Celebrating its 100th day in operation, the figures show the project to have been a big hit with staff and passengers alike...

Airport Retail: A critical revenue stream

Issue 4 2016, Z homepage promo  •  21 July 2016  •  Keith Spinks, Secretary General of the European Travel Retail Confederation

Airports increasingly rely on their commercial revenue stream to generate a profit. Keith Spinks, Secretary General of the European Travel Retail Confederation, discusses how stakeholders should work together to ensure that the duty free and travel retail industry, worth €15.4 billion, continues to develop...

Frankfurt Airport launches personalised digital information & shopping platform

Airport news  •  11 December 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

Fraport AG, owner and operator of Frankfurt Airport, has launched a new personalised digital information and shopping experience via the airport website and app.

Retail and dining concept revealed for Munich Airport satellite terminal

Airport news  •  26 October 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

Munich Airport satellite terminal, scheduled to open in April 2016, will be home to a unique retail and dining experience.

Record commercial sales at Abu Dhabi Airports

Airport news  •  19 August 2015  •  Katie Sadler, Digital Content Producer, International Airport Review

The first six months of 2015 resulted in record commercial sales for Abu Dhabi Airports rising 10.9 percent compared to the same period last year.

Airport Retail: The best of British at Heathrow’s Terminal 2

Issue 4 2015  •  28 July 2015  •  Jonathan Coen, Retail Director at Heathrow Airport

The opening of Heathrow’s Terminal 2 in June last year marked the latest phase of an £11 billion private sector investment programme that has transformed it from an airport of the 1950s and 1960s to a world class hub for Britain. Retail Director Jonathan Coen explains some of the innovations put in place at Europe’s busiest airport...

Airport Retail: A slice of luxury

Issue 5 2013  •  9 October 2013  •  Michael Payne, Executive Director of the International Association of Airport Duty Free Stores

The duty free industry is worth $50 billion in global sales annually. Michael Payne, Executive Director of the International Association of Airport Duty Free Stores, explains why it is such an integral part of today’s international travel experience

San Francisco announces anticipated approval of “pop-up” concession leases

Airport news  •  19 September 2013  •  San Francisco International Airport (SFO)

New program offers increased Airport access to small, local businesses...

Service and comfort

Issue 4 2012  •  3 August 2012  •  Julian Jäger, Management Board Member at Flughafen Wien AG and Günther Ofner, Management Board Member at Flughafen Wien AG

With its location at the centre of Europe, Vienna Airport has developed into an important turntable to Eastern Europe and the Middle East. It has thus grown into the biggest employer within the region and a major economic motor for Austria.The development of the airport has continued by enlarging the terminal area, to offer passengers more comfort and a better level of service. The additional capacities ensure that efficient and swift passenger handling can be guaranteed despite an increase in air traffic.A number of changes effecting passengers arriving and departing from Vienna Airport came into place on 5 June 2012. The airport terminals have received new names: Terminal 1 becomes ‘Check-in 1 (counters 150-199), Terminal 1A becomes ‘Check-in 1A’ (counters 111-132) and Terminal 2 becomes ‘Check-in 2’ (counters 201-299). Skylink can be found within ‘Check-in 3’ (counters 301-399). These new designations are necessary as Skylink will double the existing terminal and operating space by 150,000m².

Eastern and central Europe’s retail partnership

Issue 4 2012  •  1 August 2012  •  Alan Bork, Commercial Director at Budapest Airport

It makes sense to bring together the central and eastern European travel retail and duty free industry under an umbrella association. Providing the members with a forum to exchange views, build relationships, and find common ground while establishing a united voice that can tackle local and regional issues as they arise. This initiative is already attracting support from key stakeholders who recognise the value it provides in helping to further develop the industry in the region and to guide it to reach its full potential.Although the volume of the duty free and travel retail sector in the region may not be that significant compared to the rest of Europe, one should pay attention to the growth rates in the region. While Europe’s overall share of global duty free sales decreased from 50 per cent in 1998 to 35 per cent in 2010, the Eastern European share increased from 3.7 to 7.6 per cent in the same period.That duty free and travel retail industry plays an important part in the airport sector is an increasingly clear position currently being recognised by all stakeholders including ACI. For most airports, as much as 40 per cent and even up to 60 per cent in some cases of total revenues are generated from non-aviation activity, where duty free and travel retail account for the biggest part.

Travel retail can still cash-in

Issue 3 2012  •  6 June 2012  •  Frank O’Connell, President of the European Travel Retail Council (ETRC)

In 2010, the global duty-free and travel retail market recorded net sales of $39 billion1 despite the aviation sector being hit by the economic crisis. Having such a vibrant retail sector while many of the economic indicators are at half-mast should be a source of positivity.Commercial activity is, and will continue to be, one of the principle driving forces behind Europe’s airport industry in the years ahead. In 2010, non-aeronautical revenues, which accounted for 48 per cent of airports’ incomes, grew twice as fast as aeronautical revenues, as airports put greater emphasis on developing their retail activities. This enabled the airports to bring down the costs for airlines and passengers and to finance infrastructure improvements and expansion. The airport commercial sector is now such an important means of generating revenue that vibrant and attractive retail areas are considered by airport operators to be a critical element of their facility modernisation plans.Development prospects for the duty free and travel retail industry are good, both within the EU and outside its borders. In the next 20 years, I expect that our industry will track and indeed outperform the forecast increases in air traffic, with specifically, travellers from Asia and the Middle East representing a major economic potential.

The cost of one bag

Issue 2 2011  •  11 April 2011  •  Keith Spinks, Secretary General, European Travel Retail Council

The flying public have experienced huge changes in the air travel experience over the course of the last two decades. Most of those changes have been beneficial and welcomed by passengers such as improved facilities and lower prices. Other changes have been less accommodating, such as the introduction of charges for checking in luggage.The introduction of these charges has proved very lucrative for airlines, particularly low cost carriers. By unbundling the travelling experience and charging for each constituent part, low cost carriers can offer headline lowcost fares and supplement their revenues with the additional charges.

Declining passenger numbers impact sales in the travel retail sector

Airport news  •  16 March 2010  •  The Nuance Group

The Nuance Group today released its financial results for 2009 which strongly reflect the impact of the global economic crisis on the travel retail sector.


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