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Providing passenger friendly airport technology

4 April 2016  •  Author(s): Dieter A. Heinz, President of the GATE alliance

Enhancing the passenger experience is a goal for airlines and airports alike. Dieter A. Heinz, President of the GATE alliance, considers how we can continue to better serve our passengers through the use of technology.

Providing passenger friendly airport technology

Airports connect and move people – literally and figuratively. As passenger numbers increase, so do demands for airport comfort and the speed with which they get things done. The demand for intelligent and sophisticated products and services is rising rapidly. The entire industry is challenged to develop new ideas and innovative technologies of the highest quality. GATE, the German Association for Airport Technology and Equipment, with its 50 members representing German airport suppliers, is dedicated to meeting the challenges of airport technology, equipment and services.

As the leading platform for the airport industry, GATE is also the first place to turn for new construction and modifications at airports, making it a gateway to the most innovative companies and a hub for the latest information and technology developments. GATE harnesses a huge pool of knowledge that the entire industry, worldwide, can benefit from.

Terminals – the heart of every airport

Increasing emphasis is now placed on passenger convenience, with business and private travellers alike expecting short waiting times for check-in, baggage drop, security checks and boarding. In addition, passengers like to feel safe and calm at the airport. GATE members, who supply terminal technologies, provide innovative solutions and products to meet those requirements. Within the terminal sector various member companies cover the whole process; from entering the terminal to boarding the aircraft.

Looking ahead to the summer, European airports will see increased passenger traffic and baggage. Enhancing the passenger experience is a goal for airlines and airports alike, so how can we continue to better serve our passengers through the use of technology? Recently GATE member, BEUMER Group, published a Whitepaper about the IATA Resolution 753 that will take effect in 2018. The paper, which discusses the future of baggage handling compliance, was well received by the industry and includes more information on the Resolution, minimum requirements, potential challenges and also identifies appropriate solutions for all involved…

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